How Skyhills Handles Your Data and Privacy
A plain explanation of what we collect, why we collect it, and how you stay in control.
Data, cookies and your rights as a Skyhills player
Last updated: July 28, 2026
This page explains, in ordinary language, what happens to your personal data when you play at Skyhills. It sits alongside our full Terms and Conditions, which you should read for the complete legal wording.
When you register an account, deposit, play a game or contact our support team, you share personal data with us. We treat that data as something you own, not something we own, and this page sets out exactly how it moves through our systems.
What information we collect
- Account details: name, date of birth, email address, phone number, chosen username and password.
- Verification documents: government-issued ID, proof of address and, where required, proof of payment method ownership, used to confirm you are 18 or over and to meet anti-fraud checks.
- Payment data: transaction records for cards, e-wallets and crypto wallets, including deposit and withdrawal amounts and timestamps.
- Gameplay data: which games you play, session length, stakes and outcomes, used for account management, fair play checks and responsible gambling monitoring.
- Technical data: IP address, device type, browser, and log-in times, collected automatically to keep your account secure and our platform stable.
- Support records: chat transcripts and emails when you contact our customer team, kept so we can follow up on unresolved queries.
Why we process this data
We process data for specific, limited purposes: to create and run your account, to verify your identity and age, to process deposits and withdrawals, to detect fraud and money laundering, to monitor for signs of harmful play, and to comply with financial and tax record-keeping obligations that apply to gambling operators generally. Where we send marketing emails or promotional offers, this only happens with your consent, and you can withdraw that consent at any time from your account settings or by contacting support.
Cookies and similar technologies
Cookies are small files stored on your device. We use four broad categories, described below. You can manage most of these through your browser settings or the cookie banner shown on your first visit.
| Category | Purpose | Can you disable it |
|---|---|---|
| Essential | Keeps you logged in, remembers your session and cart-style actions like pending deposits | No, required for the site to function |
| Performance | Measures page load speed and error rates so we can fix technical issues | Yes, via cookie settings |
| Functional | Remembers language and display preferences | Yes, via cookie settings |
| Marketing | Tracks which promotions you have seen so we do not repeat the same offer endlessly | Yes, via cookie settings |
Who we share data with
We share limited data with parties who need it to deliver the service: payment processors handling your deposits and withdrawals, identity verification providers confirming your age and address, and game studios such as those behind our slots and live tables, who receive gameplay data strictly needed to run the games fairly. We do not sell player data to third parties for their own marketing purposes.
How long we keep your data
Account and transaction records are typically kept for as long as your account is active, plus a further retention period after closure to meet financial record-keeping duties that apply to gambling businesses. Marketing consent records are kept until you withdraw consent. Exact retention periods are confirmed in the full Terms and Conditions and can be requested from support.
Your rights
- Access: request a copy of the personal data we hold on you.
- Rectification: ask us to correct inaccurate details.
- Erasure: request deletion of data we no longer need to keep for legal reasons.
- Restriction: ask us to pause processing while a query is resolved.
- Objection: object to processing based on legitimate interest, including certain marketing uses.
- Portability: request your data in a portable format where technically feasible.
- Withdraw consent: turn off marketing communications at any time.
To exercise any of these rights, contact our support team through live chat or the email address listed in the footer. We aim to respond promptly and will explain any identity checks needed before we can act on your request.
Security measures
Account data and payment details are encrypted in transit. Access to sensitive records inside Skyhills is limited to staff who need it for verification, support or compliance work. No system is completely immune to risk, so we also ask players to use a strong, unique password and to enable any two-step verification option offered on their account.
Changes to this policy
We may update this page when our processes, providers or applicable rules change. The version published on skyhills.com is always the current one, and material changes will be flagged on your account or by email where required.
For related reading, see our Terms and Conditions, our Safer Gambling page, and details of the current welcome package. Ready to play? Register here.