Licensing and Self-Exclusion at Skyhills
A plain explanation of how national self-exclusion registers work, why none of them apply automatically to your Skyhills account, and how to set your own limits directly with us.
How licensing and self-exclusion actually work
Last updated: July 28, 2026
Different countries run their own gambling regulators and their own self-exclusion databases. Skyhills does not serve a single national market, so no single country's register is wired into our sign-up flow. That does not mean player protection is optional here. It means the tools sit in your account, not in a government database.
What a national self-exclusion register is
In several countries, regulators run a central register that lets a person block themselves from every licensed operator in that country at once. It's a useful tool where it exists, because one signature covers dozens of sites. Skyhills is an international operator and doesn't hold a licence tied to any single national regulator, so we are not plugged into any one country's central register. Details of our current licensing arrangement are stated in the footer of skyhills.com, and we'd rather point you there than repeat a number that might change.
What that means in practice
Because we're not tied into a national database, we can't rely on a government system to catch a player who wants a break. So the responsibility sits with our own account settings, and we've built them to be simple enough to use in under a minute. Nothing here is a substitute for a national scheme if you happen to live somewhere with one and prefer to use it. It's simply what we offer directly, right now, inside your Skyhills account.
Deposit and loss limits
From account settings you can cap how much you deposit per day, week or month. Lower the figure whenever you like. Raising it back up takes a short cooling-off period, on purpose, so a bad night doesn't undo a limit you set with a clear head.
Time-outs
A time-out locks your account for a set stretch, commonly 24 hours, seven days or 30 days. Marketing emails pause too. You keep your balance and history; you simply can't log in and play until the period ends.
Self-exclusion
Self-exclusion is the longer, firmer version: you close access to your Skyhills account for an extended period, and reopening it isn't a one-click action. If you're reading this section because something feels off, that's reason enough to use it. You don't need to justify it to anyone.
Independent support if you want to talk to someone
Account tools handle the mechanics, but a conversation often helps more. GamCare (https://www.gamcare.org.uk/) offers free, confidential support and an active forum for anyone whose gambling, or a loved one's gambling, is causing worry. Gambling Therapy (https://www.gamblingtherapy.org/) provides similar support internationally, in multiple languages, with no cost and no obligation to be a Skyhills player. Both are independent of us.
- GamCare: https://www.gamcare.org.uk/, free and confidential
- Gambling Therapy: https://www.gamblingtherapy.org/, international support in several languages
- Skyhills account settings: deposit limits, time-outs and self-exclusion, available any time you're logged in
Bonus terms and this page
Self-exclusion and limit settings apply regardless of any active promotion. If you self-exclude while a welcome package or free spins offer is running, any pending bonus terms are handled the same way they're described in our promotional terms. T&Cs apply, and it's worth reading them once rather than skimming them mid-signup.
Related pages
For more on how we handle player wellbeing day to day, see Safer Gambling at Skyhills. Payment and withdrawal specifics, unrelated to self-exclusion but often asked in the same breath, are covered on Payment Methods. Full legal terms, including the bonus small print referenced above, sit on Terms and Conditions. Ready to set up your own limits from day one? Head to Register.
Tools Beyond Registers
A national self-exclusion register is only one option, and it is not available to every player reading this page. Skyhills also offers account-level tools you can set up yourself: reality checks that pop up during a session, spending trackers in your account history, and email alerts when you approach a limit you set. None of these require paperwork or a waiting period.
Device and Browser Blocking
If you want a harder barrier than an account setting, look at free blocking software installed on your phone or computer rather than on our site. These tools stop gambling sites loading at all, which is useful if self-control at the account level is not enough.
How licensing and self-exclusion actually work
Does Skyhills check me against a national self-exclusion register?
No. Skyhills isn't licensed by a single national regulator, so we're not connected to any one country's central self-exclusion database. Account-level limits, time-outs and self-exclusion are set directly with us instead.
If I self-exclude on a national register, does that affect my Skyhills account?
Not automatically. National registers typically only cover operators licensed in that specific country. If you want a break from Skyhills specifically, set it up in your Skyhills account settings so it actually takes effect here.
How fast do deposit limits apply once I set them?
Lowering a limit takes effect immediately. Raising a limit back up is deliberately delayed by a short cooling-off period, so the decision isn't made in the heat of a session.
Can I reverse a self-exclusion early?
Self-exclusion is designed to be firm rather than instantly reversible. Contact support once the period is up, or check your account settings for the exact reactivation process; it isn't a single-click undo.
Where can I talk to someone independent about my gambling?
GamCare (https://www.gamcare.org.uk/) and Gambling Therapy (https://www.gamblingtherapy.org/) both offer free, confidential support and aren't affiliated with Skyhills or any operator.